At Ikonic by Palak, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

1. Information We Collect

We collect several types of information when you visit our website or make a purchase:

  • Personal Information: This includes details such as your name, email address, shipping address, billing address, and phone number when you create an account or make a purchase.
  • Payment Information: We collect payment details such as credit card numbers, expiration dates, and other relevant information to process your orders securely.
  • Order Information: This includes information related to your purchases such as items ordered, order value, and transaction details.
  • Device Information: We may automatically collect information about your device, browser, IP address, and other identifiers when you access our website to improve your browsing experience.
  • Cookies: We use cookies and similar technologies to collect information about your interactions with our website, including your browsing behavior and preferences.

2. How We Use Your Information

We use the information we collect to provide and improve our services, process orders, and communicate with you effectively:

  • Order Fulfillment: To process your orders, arrange for shipping, and provide you with invoices or order confirmations.
  • Customer Support: To respond to your inquiries, resolve issues, and provide updates regarding your orders.
  • Marketing Communications: With your consent, we may send you promotional emails about new products, offers, or other updates from Ikonic by Palak.
  • Website Improvement: To monitor and analyze website performance, user behavior, and improve our website’s functionality and content.
  • Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access to your account.

3. Sharing Your Information

We may share your personal information with third parties under specific circumstances, such as:

  • Service Providers: We share information with trusted third-party service providers that assist us in fulfilling orders, processing payments, delivering products, and managing marketing campaigns.
  • Compliance with Laws: We may share your information to comply with legal obligations, court orders, or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

4. Data Security

We take data security seriously and implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, please note that no method of data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience. Cookies allow us to remember your preferences, improve website functionality, and offer relevant advertisements.

  • Types of Cookies:
    • Essential Cookies: These are necessary for the proper functioning of the website (e.g., enabling shopping cart functionality).
    • Analytics Cookies: These help us understand how visitors use our website and improve its performance.
    • Marketing Cookies: These are used to show relevant advertisements and marketing content based on your browsing behavior.

You can manage your cookie preferences in your browser settings. However, disabling cookies may affect your ability to use certain features on our website.

6. Your Rights

As a user, you have certain rights regarding your personal information, including:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
  • Data Deletion: You have the right to request the deletion of your personal information under certain conditions.
  • Marketing Opt-Out: You can opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites that are not affiliated with us. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will delete that information from our records.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting.