Welcome to Ikonic by Palak! By using our website, you agree to the following terms and conditions. Please read them carefully before making any purchase or engaging with our services

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1. General Information

These Terms and Conditions apply to all visitors, customers, and users of the Ikonic by Palak website (referred to as “we,” “our,” or “us”). By accessing or using our website, you agree to abide by these terms.

2. Product Information

We strive to provide accurate product descriptions, including details on fabric, sizing, color, and design for all kurta products. However, minor variations in color or design may occur due to screen settings or handmade craftsmanship.

  • Customization Requests: Certain kurtas may be available for customization. Please contact us directly for more information on custom orders.
  • Sizing Information: Ensure you refer to our sizing guide to find the best fit. We are not responsible for discrepancies due to incorrect size selection by the customer.

3. Pricing and Payments

  • All prices listed on our website are in rupees and include applicable taxes unless stated otherwise.
  • We accept payments via [Payment Methods, e.g., Credit/Debit Cards, PayPal, cash on delivery etc.]. Full payment must be made at checkout for the order to be processed.
  • Prices may be subject to change without prior notice, but any changes will not affect orders that have already been placed.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated based on the delivery location and will be displayed at checkout.
  • Delivery Time: Estimated delivery times may vary depending on your location and the availability of the product. Please allow 7 business days for delivery ..
  • Tracking: After placing an order, you will receive a confirmation email with the tracking details for your package.

5. Returns and Exchanges

We offer returns and exchanges under certain conditions:

  • Return Eligibility: Items must be returned within 7 days of receiving the product. The kurta must be unworn, unwashed, and in its original packaging with all tags attached.
  • Non-Returnable Items: Customized or sale items are not eligible for return or exchange unless there is a manufacturing defect.
  • Return Process: To initiate a return, contact us at support@ikonicbypalak.com with your order number and reason for return. We will provide instructions on how to return the item.
  • Refunds: Refunds are processed once the returned item has been received and inspected. The refund will be made to the original payment method within 7 business days. Please note that shipping fees are non-refundable.